Shelter Services – shelter is open and offering residential support to women at high risk because of gender based violence, as well as the 24-hour help line available to anyone in need. All intakes, risk assessment, safety planning, advocacy and transitional support will be offered via telephone, video conferencing or email. Counseling, groups, and children’s programming are currently offered via telephone or video conferencing and are facilitated by staff working from home. Regular visits by community partners or any non essential visitor has been postponed through the duration of the pandemic. Cleaning and disinfecting procedures have increased, and appropriate measures to ensure safe food handling are being implemented.

Second Stage Housing (SSH) Sites – All second stage sites (Exeter, Clinton, Goderich) are closed to visitors however residents supported via email, phone and video conferencing. Residents are aware of changes and additional signage indicating current protocols are posted. An empty unit at SSH has been designated as an emergency quarantine unit if needed.

Service during COVID-19 – continue to provide critical services to women and their families through virtual intake, risk assessment, safety planning, system navigation and advocacy. Where risk is low, help a woman plan her next steps accessing natural supports that are safe, virtual supports, appropriate referrals and provision of available resources (such as gift cards). If upon intake a woman is considered high risk and in need of residential supports, we are committed to doing all we can to support her safely in a sheltered space.

Provides 7 bedrooms (kitchen, children’s play area, shared living room, backyard) emergency housing for women who have experienced abuse and their children * telephone and walk-in counseling services * counseling and advocacy services on criminal and civil matters * social services * housing * 24/7 hour telephone support ** Sexual Assault Recovery Program * Emergency Transportation available

Also provides Second Stage housing, with 1 accessible unit in each building – rent geared to income units for up to one year, see separate entries for details

Family Court Support Worker Program — information on the family court process * assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid) * referral to specialized services and supports in the community * safety planning * court accompaniment to proceedings when appropriate